What if my mover won't call back or says I lose my deposit?

Put every request in writing, by email or text, with the date, the job number and what you're asking for. Phone calls leave no record; written requests do. Keep screenshots.

If you paid by credit card and the move was never done, you can dispute the charge with your card company. The Fair Credit Billing Act covers charges for services that weren't delivered as agreed. Dispute in writing within 60 days of the statement that shows the charge, and include your written requests.

File a complaint with FMCSA's National Consumer Complaint Database for a move between states. It goes on the company's federal record, which the next customer can check before they pay. Your state attorney general also takes complaints about movers.

A mover that wants you to stay on the phone while you sign, says the price changes if you hang up, or asks for a large deposit is using pressure. A real mover lets you hang up, read the contract, and call back.

Source: Consumer Financial Protection Bureau, disputing credit card charges; FMCSA National Consumer Complaint Database; FTC, Avoid Scams When You Hire a Moving Company · Checked November 2026

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